Problems With a Missing Deposit, a Locked Account and a Stuck KYC Check

A player often assumes the bank receipt alone proves the money reached the casino, and the deposit screen then shows no new balance while the account stays waiting. The usual cause is a difference between the moment the bank releases the funds and the moment the payment provider reports back to the casino.

A bank transfer that left the account but never reached the balance

The player sees the bank confirm the outgoing transfer, while the casino balance and the history stay unchanged, so the money seems to have vanished between the two.

• The payment provider has not yet sent its confirmation to the casino.
• The deposit was sent to a different reference or account than the one shown at the cashier.
• The player used a payment channel that is not supported for deposits.
• A pending manual review holds the transaction before it is credited.
• The funds were returned by the bank because the receiving details did not match.

1. Take a screenshot of the bank receipt with the transaction reference visible.
2. Stay on the same payment method for the next attempt, since switching channels breaks the tracking.
3. Compare the reference on the receipt with the reference shown at the cashier step.
4. Open the transaction history in the account and look for a pending entry before sending anything again.
5. Refresh the balance after a full page reload in the browser rather than a partial reload.
6. Close other tabs that are still logged in, because two sessions can show an outdated balance.
7. Repeat no payment until the pending entry either disappears or is credited.
8. Keep the receipt and any pending entry visible in the browser for reference.
9. Save the payment method details exactly as the casino shows them for the next deposit.
10. Gather the receipt, the account email and the pending entry into one message for support if the balance stays empty.

Contact support once the pending entry has disappeared without a credit, with the receipt attached.

A login that fails or an account locked after several wrong passwords

The player enters the login details and sees an error or a locked message instead of the account area, even though the password worked before.

• Repeated wrong password entries trigger an automatic lock.
• An old saved password in the browser is filled in automatically.
• The email was typed with a space or the wrong letter case.
• A second device or session is still active in the background.
• Two-factor authentication is configured on the account and not yet completed.

1. Type the email and password by hand instead of accepting the browser autofill.
2. Remove a space at the start or end of the email field.
3. Use the password reset on the login screen once rather than trying more guesses.
4. Deliver the reset message only to the mailbox attached to the account.
5. Set a new password that differs from the previous one by more than a single character.
6. Clear the saved password for the casino in the browser settings.
7. Close every other tab and window where the account is open.
8. Try the new password in one browser before switching to another device.
9. Complete the second factor when the security prompt appears, not later.
10. Write down the new password in a safe place so the lock does not repeat.
11. Ask support to review the lock only after the reset has failed a single time.

Contact support at once if the reset message never arrives in the inbox attached to the account.

Identity checks that stall or documents that come back rejected

The player uploads the identity papers and the status stays pending, or the review returns the file with a rejection and no clear next step.

• The photo is blurred, cropped or catches a glare on the printed details.
• Only one side of a two-sided document is uploaded.
• The name on the document differs slightly from the name on the account.
• The file is in a format the upload tool does not accept.
• The document has expired or the visible details are covered.

1. Place the document on a flat dark surface and let daylight fall on it without a flash.
2. Capture all four corners and every printed line in one frame.
3. Upload both sides when the document has a second side.
4. Match the spelling of the name to the account profile exactly.
5. Re-save the file in a common image format before sending it again.
6. Remove screenshots that cut off the edges of the card.
7. Submit a fresh document when the old one has expired.
8. Use the https://f7casino.co upload flow for each new attempt rather than sending the same rejected file.
9. Keep the name and address consistent across every document in the set.
10. Write a short note for support that lists the rejected item and what changed in the new copy.

Contact support once a correct upload is still marked as rejected or the status does not move.

A deposit or withdrawal turned down by a limit

The player enters an amount and the screen returns a refusal about limits, on either a deposit or a cash out, while the balance stays the same.

• The amount is above the ceiling set for a single transfer.
• The amount is below the minimum the casino accepts.
• The chosen payment channel has its own ceiling for the account.
• The account balance or cash-out total has reached a cap on the account level.
• A first withdrawal is held behind an unfinished identity check.

1. Read the refusal message fully, since it usually names the limit type.
2. Split the amount into several transfers only if each one stays within the range.
3. Switch to another payment channel that the account has already used.
4. Bring any cash-out below the cap for the account before sending it again.
5. Finish the identity check if the refusal mentions verification.
6. Wait for earlier pending transfers to settle before starting a new one.
7. Check the history for a failed transfer that still holds part of the balance.
8. Enter the amount by hand instead of accepting a pre-filled figure.
9. Use the phone browser with a steady connection, because a dropped request can carry a wrong figure.
10. Record the refusal message and the amount for the support message.

Contact support when a transfer inside the displayed range is still refused after one clean retry.

Enter the f7 casino login only through a saved address in the browser, keep the profile name identical to the identity papers and send one payment at a time, which prevents most of these four problems at the source.